The development of Bali Indonesia Hotels has been swift with fierce competition. Hotel chains international and locals, recognize the need for adequate budget friendly and also luxurious accommodation for business travelers and tourists in the ever-expanding cities and new holiday destinations.
On this page, I would like to talk about one of my dearest friends a hospitality expert, CEO, always friendly and helpful, Karl Waelti, of Core Hospitality International. He passed away in 2017 in Penang Malaysia.
On a quiet evening, we were having dinner in the restaurant of one of his Bali Indonesia hotels, Karl told us his surprising story. Today he is the CEO and owner of Core Hospitality International; managing and running hotels in Indonesia and other Asian countries. His specialty was to design new hotels, deciding on a totally unique concept and then realizing the plan and even help to open it up and keep on managing and make it a success.
Karl: “I was not expected to actually ‘make it’. As a child, I struggled first with a learning difficulty and on top of that also with a sleep disorder. Hard work and focus on my goals helped me overcome limitations and led me to an unlikely career in the food industry. I have worked for many famous hotels in Asia: Sari Pan Pacific and Mandarin Jakarta to name just a few. Every few years I wanted to move to increase my knowledge and know-how. I knew that I had to stay alert and I always got very good recommendations.”
As the CEO of a managing company he traveled and inspected the hotels they managed, to make sure products, maintenance and service were up to his standard. One of his pet peeves was the timing of serving ice cream, considered a dessert.
When guest order room service the ice cream has to be served way after the main course has been brought up to the room. In Indonesia, people very often order shaved ice dishes together with their main plates because they look at it as a drink, not as a dessert. Training staff to understand the different concepts should and is an ongoing endeavor at Core Hospitality International.
For years now Karl Waelti is his own boss and helps hotel owners sleep soundly at night because their properties and investments are well taken care of. Karl also loves to help his employees chart their career plans. He has proven that in the hospitality industry you can work your way up to the top relatively easy but not without very hard work.
I had the pleasure to train his staff in Bali and also his GMs in Surabaya. The main topic was ‘Etiquette’ or how to differentiate and understand the differences in behavior, body language and general communication between Western guests and Asian norms
Feb 09, 19 11:21 PM
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